Three experts. One seamless solution. We found out more about a complete service, care and warranty ecosystem that has big plans for the year ahead.
Following the success of the launch at the Minerva Buying Group Autumn Fair, the partnership between ACASTA Europe Ltd, Best Insurance and ISM Furniture Services, now supported by LCK International Germany, moves into its first full year – presenting at the January Furniture Show (Stand 5-A66, Hall 5) and AIS INDX Furniture (17th to 20th January).
This four-part collaboration brings together insurance underwriting, technology and product management, national service delivery, and global furniture-care expertise into one connected proposition.
The result is the UK’s first end-to-end, fully integrated, retailer-branded warranty, service and care solution – built around customers and designed for both retailers and manufacturers. Together, these provide a modern alternative to traditional warranty structures, focused on fair value, transparency and improving customer outcomes.
The joint venture enables retail and manufacturing partners to now have access to a variety of key benefits. These include:
- White-label warranty solutions
- FCA pathway and compliance support
- AI-enabled claims management
- National in-home repair capability
- Restoration workshops
- LCK furniture-care products & protection
- Full digital audit and visibility
- Complete customer-aftercare lifecycle
The collaboration with LCK Germany plays a key role and introduces professional furniture-care products, fabric and leather protection, customer aftercare packs and retail POS solutions. This extends the value of every product and supports long-term customer satisfaction.
Commenting on the partnership, Paul Moran, Founding Director of ISM Furniture Services, said: “It has been fantastic to bring this new way of working to the industry, in full collaboration with Acasta Europe and Best Insurance. Retailers at Minerva immediately recognised the strength of combining underwriting, technology and service into one seamless solution. The industry wants evolution, and this partnership delivers exactly that.”
Andy Shaw, Managing Director at Acasta Europe, said: “We’ve specialised in bespoke underwriting solutions since 2006, and this partnership represents a natural evolution. Retailers want fair value, flexibility, and a model that genuinely supports customer outcomes. Working with Best Insurance and ISM allows us to deliver all three in a way that feels modern, robust and commercially sound.”
Kesh Thukaram, Director at Best Insurance, added: “Our platform brings underwriting, automation, AI and service into one connected ecosystem, enabling retailers to offer warranties under their own brand with full compliance support. The positive reaction at Minerva shows the industry is ready for a smarter, more transparent approach.”
The trio of experts will be demonstrating warranty offerings, first-year service support, LCK care systems, national repair coverage, AI claims journey, FCA pathways and other key benefits during both the January Furniture Show at the NEC in Birmingham and INDX Furniture at Cranmore Park in Solihull.
“By combining Acasta underwriting, Best Insurance technology, ISM service capability and LCK furniture-care expertise, the partnership now offers the industry a complete, modernised, scalable service, care and warranty solution, designed around customer value and the evolving expectations of the UK furniture market,” Paul concluded. “Please come and see us during both shows and we can’t wait to guide you through our complete warranty solution.”
